Garagevo General Terms and Conditions

Version: 2026-12-10 · Published: 10 November 2026 · Effective: for new Subscribers from acceptance, for earlier Subscribers from 10 December 2026 (clause 12). Until then version 2026-11-04 applies to earlier Subscribers (versions 2026-12-06, 2026-12-07 and 2026-12-09 are replaced by this one); it can be read on the website and in the program (Legal information).

Translation for information. Unless the parties agree otherwise in writing, the Hungarian version prevails.

1. The provider

VMS-KER Korlátolt Felelősségű Társaság (VMS-KER Kft.), registered office: Hajnal utca 32., 2111 Szada, Hungary, company registration number: 01-09-949447, tax number: 23024292-2-13, e-mail: info@garagevo.hu, phone: +36 70 603 6462, website: garagevo.com (the "Provider").

2. The service

2.1. Garagevo is an online workshop program for vehicle repair shops: work orders, quotes, customer and vehicle records, and further functions depending on the chosen package (the "Service"). It runs in a browser on phones and computers, with nothing to install.

2.2. The content and price of the packages (Basic, Pro, Premium), the fees of extra users, SMS and credit packs, and the discounts (yearly payment, founder offer) are in the price list at garagevo.com (Annex 3). Prices in the price list are net; VAT is added. In the Hungarian version of the program, the website and these Terms the packages have Hungarian names; both names mean the same package:

2.3. External services (invoicing, SMS, parts catalogue, vehicle technical database) may be switched on by the Subscriber under its own contract with that provider, which is responsible for them. Garagevo works without them.

2.4. Custom adjustments. The Pro package includes 2 and the Premium package 4 smaller custom adjustments per calendar year, each with at most 4 hours of work; requests of the Premium package are handled with priority. The Basic package includes none. A smaller adjustment is for example an own work order layout, an extra field, a custom export or a simple CSV link. The Provider builds an adjustment as a setting or a switchable module of the Subscriber's workshop, not as a separate program. (a) The number of included adjustments applies to the calendar year. Unused adjustments lapse at the end of the calendar year, do not carry over to the next year and cannot be redeemed for money. (b) During the trial, adjustments may be requested according to the package currently working (Pro for the first 7 days, then Basic, clause 4.3); an adjustment requested during the trial counts towards that calendar year. (c) The Provider may later make a finished adjustment available to other workshops as a general function. On this basis the Provider does not use or disclose the Subscriber's confidential information, business secrets or customer data; a general function may take over only the working principle of the solution. (d) For bigger work (for example connecting an external system) and in the Basic package the Provider makes an individual offer. Its fee, deadline, delivery and liability are agreed by the parties in advance in a separate agreement. (e) The owner sees the number of used and included adjustments in the program (Settings, Subscription).

3. Who may subscribe

The Service is only for businesses (sole traders, companies and other organisations) acting in the course of their business (the "Subscriber"). Consumers may not subscribe. The person concluding the contract declares in the program, with a separate mandatory tick box, that the Service is used for business purposes and that they act for the Subscriber with appropriate authority to represent it. The program records the text of the declaration, its time, the version and the declaring user.

4. Conclusion of the contract

4.1. The contract is concluded electronically by registering and accepting these Terms. It is filed by the Provider and can be downloaded by the Subscriber at any time.

4.2. On registration the Subscriber separately accepts clause 9 (liability), clause 12 (amendment) and the Data Processing Agreement (Annex 1).

4.3. Trial: at least the first 30 days from registration are free, with no payment card; with the founder offer (point 5.5) 60 days. For the first 7 days the functions of the Pro package work, from day 8 until the end of the trial those of the Basic package. If the Subscriber chooses the Basic package during the trial, it stays free until the end of the trial; choosing the Pro or Premium package ends the trial and the fee starts on the day of the choice. AI use during the trial is governed by points 5.4 and 5.6. (a) If the Subscriber has not chosen a package by the end of the trial, the account becomes read only: the data can be seen and downloaded, new data can be recorded after choosing a package. The data is kept for 90 days from the end of the trial. The Provider warns the owner by e-mail at least 30 and 7 days before deletion. If the Subscriber chooses a package within the 90 days, it continues with all of its data. (b) After day 90 the Provider deletes the data, from backups within the time in clause 10.4, except data locked because of a legal dispute, which we keep until the lock is released. Deletion does not affect data that must be kept by law (for example the Provider's own invoices and the contract records). (c) The Provider may extend the trial individually (also during the read only period), by at most 90 days at a time, in particular if the Subscriber could not use the program during the trial for a reason within the Provider's sphere (for example a fault or outage), if the introduction (for example data migration) needs more time, or if the Provider applies the same extension to every new workshop for a period. There is no entitlement to an extension. The Provider notifies the owner of the extension and the new end date by e-mail, and the program shows it.

4.4. In the contract and on invoices the Subscriber's official identification data (company name or the sole trader's name, registered office, tax number, company registration or registry number) come first. The trade name of the workshop used in the program is supplementary; the official data must remain clearly identifiable next to it.

5. Fees and invoicing

5.1. The subscription fee is payable monthly or yearly in advance according to the price list, exclusive of VAT. For yearly payment 12 months cost the fee of 10 months (2 months free). Each user above the number included in the package is added to the monthly fee according to the price list. The Provider issues electronic invoices.

5.1a. Card payment. This clause applies only if the Provider offers card payment and the Subscriber chooses it; until the Provider offers it, fees are paid on the basis of the invoice issued. By saving the payment card and approving recurring payment, the Subscriber authorises the Provider to charge the subscription fee, the fee of additional user access ordered, and the consideration of the chargeable additional services actually used, increased by the applicable VAT, to the saved payment instrument through the payment service provider Stripe. SMS fees are charged afterwards, on a separate invoice issued in the next settlement period. Before payment the payment page clearly informs about charges of varying amounts and the rule for calculating the fees, the billing frequency and how to cancel. The program records the text and version of the authorisation, the time of acceptance and the accepting user and their permission.

5.2. Late payment. (a) If a fee payable on the basis of an invoice is late, the Provider may, at the earliest 15 days after a written reminder, make the account read only. (b) If a charge fails, the Provider sends an electronic notice to the Subscriber's registered e-mail address. The notice states the amount and legal basis of the overdue debt, the payment deadline and the possible consequences of non-payment. The Provider grants a grace period of at least 8 days for payment. If it passes without payment, the Provider may restrict the service to read only mode. (c) The Provider logs the sending of the reminder or notice. During the restriction data is not deleted and remains downloadable.

5.3. Price increases are announced by e-mail at least 8 days in advance; the Subscriber may terminate free of charge until they take effect.

5.4. Usage based fees. If the Subscriber switches on SMS sending by the Provider, the Provider invoices the SMS sent according to the price list monthly afterwards, on a separate invoice issued after the settlement period (showing the settlement period, the number of SMS, the unit price and the amount); the program counts the SMS, and the Subscriber can check the number and the unit price in the program. Smart lookups (AI based technical lookups) cost credits, see point 5.6. Everyday help (for example reading a registration certificate photo, tidying dictated text, looking up company data) is free up to the number of uses per month in the price list; above it each use costs the credits in the price list. To protect against unexpected costs the Provider applies daily safety limits (on the number of requests, per workshop and for the whole system); when a limit is reached, the AI functions pause until the next day at the latest, and no credits are lost. In a read-only account, or one restricted for late payment or suspended, the AI functions (including the free everyday help) cannot be used.

5.5. Founder offer. (a) The first 20 subscribing workshops get a 60 day free trial (point 4.3), 50% off the fee of any package for the first 6 paid months, and their fee does not rise in the first paid year. A business can get the offer only once. (b) The Provider asks for permission to mention the Subscriber as a reference. The Provider may use the Subscriber's company name, trade name and logo as a reference (on the website, in presentations, in offers) only with the Subscriber's separate permission. The owner gives it in the program with a separate tick box; the program records its time, text and the user giving it. The permission is not a condition of the offer, can be withdrawn at any time in the program (Settings, Subscription) or by e-mail, and withdrawing it does not affect the discount. After withdrawal the Provider makes no new reference and removes existing ones within 30 days; material already printed need not be recalled. (c) An account marked by the Provider as a test account does not take a founder place: when it is marked, the place is freed and goes to the next new workshop. A test account does not get the founder offer.

5.6. Credits (smart lookups). (a) A credit is a prepaid right to use the Provider's own smart lookup service (questions in "Ask the AI" and the quick lookups). It is not money or a money substitute, is not transferable, cannot be exchanged for cash or other services, and can be used only within the Subscriber's own subscription, for the Subscriber's own vehicles in the program. (b) The credits a lookup costs depend on its type (currently 7 credits for a question or quick lookup, 14 for a longer answer such as a fuse box or timing sheet). The program always shows the cost before the lookup. Reading the shared data sheet, and an answer already on the shared data sheet for the same type and question, is free. If a lookup does not run because of a technical error, or gives no substantive answer (for example finds no data), its credits are given back automatically and the program says so. If a lookup gave a usable answer but the Subscriber considers it wrong or incomplete, it may complain within 30 days after the lookup by e-mail (info@garagevo.hu), giving the day of the lookup, the vehicle type and a short description of the objection; the Provider examines the complaint, gives the credits back where justified, and informs the Subscriber of its decision. (c) Every package includes monthly credits according to the price list (currently Basic 75, Pro 225, Premium 735); the trial its own credits (currently 150). Monthly credits and reward credits (f) expire on the last day of the calendar month, trial credits on the last day of the trial; unused credits do not carry over. The program shows next to the credits when each kind expires. (d) The Subscriber can buy credit packs in the program (currently 150 credits for 2,000 Ft + VAT). Indicative value: at this price a 7 credit lookup is about 93 Ft + VAT, a 14 credit lookup about 187 Ft + VAT. The price of a pack is an advance payment for the service; the Provider issues a separate invoice for each pack at purchase, with VAT; it is not on the monthly invoice. Credits can be bought up to the amount in the price list per calendar month (currently 750 credits), more by arrangement with the Provider; none during the trial. (e) Purchased (and gift) credits do not expire and can be used at any time while the subscription lasts. The program uses the monthly (and reward) credits first, then the purchased credits, the oldest first. (f) Confirming or rejecting facts on the shared data sheet and mechanic tips earn reward credits according to the price list (currently 7 credits per 10 votes or tips, at most 35 a month), only on the Subscriber's own vehicles; they expire with the monthly credits at the end of the month. (g) Purchased credits do not expire while the subscription lasts. When the subscription ends, unused credits lapse as a rule. If the termination is due to the Provider's breach of contract or to a material amendment to the Subscriber's disadvantage that the Subscriber did not accept, the Subscriber is entitled to a refund of the proportional consideration of the unused purchased credits. A pause because of the daily safety limits (point 5.4) does not affect the credits. (h) The Provider may change the credit costs and the content of the packs in the price list. An increase of the credits a lookup costs, and a change of a credit pack to the Subscriber's disadvantage, is announced by e-mail at least 8 days in advance; the Subscriber may terminate free of charge until it takes effect (clause 12). Credits already purchased keep the credit cost valid at the time of purchase; a later increase does not affect them. The Subscriber can see the credits and their use in the program at any time.

6. The Provider's commitments

6.1. Monthly availability of 99.5%, excluding planned maintenance, which is announced in advance and done outside working hours where possible.

6.2. Data is stored in the European Union, backed up daily, and backups are kept for 7 days.

6.3. Fixing faults of the program is free in every package. New functions go into the packages according to the package description; the Provider decides in which package, or as a chargeable add-on, a new function is available, and publishes it in the price list. Among the Subscriber's suggestions (bug reports, ideas, custom adjustments), the Provider may at its own discretion build in as a general function, in the packages concerned, whatever it considers useful for every workshop; the Subscriber pays no separate fee for this. The Provider makes no commitment to implement a particular suggestion, a specific development or a deadline, except for the adjustments under clause 2.4. The Provider may reduce the content of a package already subscribed only under clause 12.

6.4. Support by phone and e-mail on working days between 8:00 and 16:00 CET.

7. The Subscriber's obligations

7.1. Keep login details secret; manage its users and their permissions.

7.2. The Subscriber is responsible for the content and lawfulness of the data it enters (work orders, quotes, invoice data, prices) and for complying with the rules that apply to its workshop. The program helps but does not replace this.

7.3. Process its customers' data lawfully as controller (Annex 1).

7.4. Not copy, reverse engineer, overload or pass on the program to third parties.

7.5. One subscription belongs to one workshop (one business, one tax number). User accounts are personal and may not be shared with another business or workshop. If the use is clearly out of proportion to the workshop's work (for example many AI queries without work orders, or one account used from several places at the same time), the Provider may, after prior notice, restrict the use and, in repeated or serious cases, suspend the account.

7.6. If the Subscriber uploads its own logo, it warrants that it is entitled to use it. By uploading it the Subscriber grants the Provider, for the term of the contract, a non-exclusive, free, limited licence to show the logo within the Service, only on the Subscriber's documents (printed work order, the customer's quote and intake pages, e-mails to customers), and to store and resize it for this purpose. For any other purpose (for example as a reference) the Provider may use the logo only with the separate permission under clause 5.5 b. The licence ends when the logo is deleted or the contract ends.

8. Artificial intelligence

Some functions (for example text suggestions) use artificial intelligence. Text produced this way is marked in the program and must be checked by the Subscriber before use. These functions can be switched off. Vehicle technical data and AI queries are available only for vehicles in the Subscriber's own records and may not be used as a general search tool. Fees for AI use are set out in points 5.4 and 5.6, liability for technical data in point 9.4. The Provider does not use the Subscriber's data to train AI and requires the same of its AI provider.

9. Liability (to be accepted separately)

9.1. The Provider's liability is limited to the subscription fees paid by the Subscriber in the 12 months before the event. This limitation does not apply to damage caused by gross negligence. Liability for intentional breach of contract and for breach of contract harming life, physical integrity or health cannot be limited.

9.2. The Provider is not liable for lost profit, faults of external services (clause 2.3), internet connection failures, or the content of data entered by the Subscriber.

9.3. If availability in a month falls below clause 6.1, the Subscriber is entitled on request to a 10% credit on the next monthly fee.

9.4. Technical data collected by Garagevo with the help of artificial intelligence is for information only and may contain inaccuracies. Before starting a repair or maintenance the user must check the technical data against appropriate documentation, from the manufacturer where possible. The number of community confirmations is not a manufacturer's approval or a guarantee of the authenticity of the technical data. Checking is especially important for safety critical data (for example tightening torques, brakes, steering).

9.5. Liability, delivery and the consequences of defective performance for custom development (clause 2.4 d) are settled by the parties in the separate agreement concerned.

10. Termination and switching to another provider

10.1. The contract is for an indefinite term. The subscription can be cancelled at any time in the program or by e-mail; access lasts until the end of the paid period, and the contract ends then. The fee of a month already started is not refunded. (a) A Subscriber paying a yearly fee may ask on cancelling that its subscription end at the end of the month of cancellation instead of at the end of the paid year. The same applies if the contract ends because of the Provider's ordinary termination (clause 10.2), the Provider's breach of contract or an amendment not accepted by the Subscriber (clause 12). In these cases a proportional refund is due. (b) If a yearly subscription ends early and the Subscriber is entitled to a proportional refund under these Terms, the refund is one twelfth of the yearly subscription fee actually paid multiplied by the number of subscription months after the termination that are entirely unused. The calculation is based on the actual yearly fee reduced by any discounts.

10.2. The Provider may terminate with 30 days' notice, or with immediate effect for a serious breach.

10.3. During the contract and for 30 days after it ends, the Subscriber may download all of its data (customers, vehicles, work orders, lines, quotes, stock, photos) in machine-readable form (CSV and JSON, photos in their original format) with the "Download all data" button in Settings. The Provider reasonably assists switching to another provider and charges no fee for switching or for handing over the data.

10.4. 30 days after the end of the contract the Provider deletes the data, and from backups within a further 7 days, unless law requires longer retention (for example the Provider's own invoices).

11. Intellectual property

The program, the Garagevo name and logo belong to the Provider. The Subscriber receives a non-exclusive, non-transferable right of use for the term of the contract. The Subscriber's data remains the Subscriber's. Licences of the open-source components are listed under Legal information, Licences, in the program.

12. Amendment of these Terms (to be accepted separately)

12.1. The Provider may amend these Terms and their annexes unilaterally. It announces an amendment by e-mail to the owners at least 8 days before it takes effect, with the amended text and a short summary of the changes, and publishes it in the program and on the website. Amendments to the Subscriber's disadvantage include in particular raising fees and credit costs, shortening credit validity, tightening AI usage limits and reducing the content of a package.

12.2. The Subscriber may object to the amendment by e-mail until it takes effect. If it does not accept the amendment, it may terminate the contract free of charge with effect from the day the amendment takes effect; the proportional part of a yearly fee and of purchased credits is then refunded under clauses 10.1 and 5.6 g.

12.3. Until the amendment takes effect the previous terms remain in force. From that day the program asks the owner at the next sign in to accept the new version; the owner may accept it earlier. Acceptance at sign in does not replace the prior notice by e-mail: if the notice reached a Subscriber later, the amendment takes effect for it 8 days after the notice.

12.4. For a new Subscriber, the version accepted when concluding the contract applies from acceptance.

13. Confidentiality

The parties keep each other's business secrets confidential during the contract and for 3 years after it.

14. Governing law and disputes

Hungarian law applies, in particular the Hungarian Civil Code. The parties first try to settle disputes by negotiation; failing that, the court of the Provider's registered office has jurisdiction.

Annexes

1. Data Processing Agreement
2. List of sub-processors
3. Price list and packages