Garagevo General Terms and Conditions
Version: 2026-11-04 · Effective from: 4 November 2026
Translation for information. Unless the parties agree otherwise in writing, the Hungarian version prevails.
1. The provider
VMS-KER Korlátolt Felelősségű Társaság (VMS-KER Kft.), registered office: Hajnal utca 32., 2111 Szada, Hungary, company registration number: 01-09-949447, tax number: 23024292-2-13, e-mail: info@garagevo.hu, phone: +36 70 603 6462, website: garagevo.com (the "Provider").
2. The service
2.1. Garagevo is an online workshop program for vehicle repair shops: work orders, quotes, customer and vehicle records, and further functions depending on the chosen package (the "Service"). It runs in a browser on phones and computers, with nothing to install.
2.2. The content and price of the packages (Basic, Pro, Premium), the fees of extra users, SMS and extra AI credit, and the discounts (yearly payment, founder offer) are in the price list at garagevo.com (Annex 3). Prices in the price list are net; VAT is added.
2.3. External services (invoicing, SMS, parts catalogue, vehicle technical database) may be switched on by the Subscriber under its own contract with that provider, which is responsible for them. Garagevo works without them.
2.4. Custom adjustments. The Pro package includes 2 and the Premium package 4 smaller custom adjustments a year, each with at most 4 hours of work; requests of the Premium package are handled with priority. The Basic package includes none. A smaller adjustment is for example an own work order layout, an extra field, a custom export or a simple CSV link. The Provider builds an adjustment as a setting or a switchable module of the Subscriber's workshop, not as a separate program. For bigger work (for example connecting an external system) and in the Basic package the Provider makes an individual offer; its fee and deadline are agreed by the parties in advance. The owner sees the number of used and included adjustments in the program (Settings, Subscription).
3. Who may subscribe
The Service is only for businesses (sole traders, companies and other organisations) acting in the course of their business (the "Subscriber"). Consumers may not subscribe. The person registering declares that they are authorised to act for the Subscriber.
4. Conclusion of the contract
4.1. The contract is concluded electronically by registering and accepting these Terms. It is filed by the Provider and can be downloaded by the Subscriber at any time.
4.2. On registration the Subscriber separately accepts clause 9 (liability), clause 12 (amendment) and the Data Processing Agreement (Annex 1).
4.3. Trial: at least the first 30 days from registration are free, with no payment card; with the founder offer (point 5.5) 60 days. For the first 7 days the functions of the Pro package work, from day 8 until the end of the trial those of the Basic package. If the Subscriber chooses the Basic package during the trial, it stays free until the end of the trial; choosing the Pro or Premium package ends the trial and the fee starts on the day of the choice. If the Subscriber has not chosen a package by the end of the trial, the account becomes read only: the data can be seen and downloaded, new data can be recorded after choosing a package; the data can be downloaded for 90 days. The Provider may extend the trial individually. AI use during the trial is governed by points 5.4 and 5.6.
5. Fees and invoicing
5.1. The subscription fee is payable monthly or yearly in advance according to the price list, exclusive of VAT. For yearly payment 12 months cost the fee of 10 months (2 months free). Each user above the number included in the package is added to the monthly fee according to the price list. The Provider issues electronic invoices.
5.2. In case of late payment the Provider may, at the earliest 15 days after a written reminder, make the account read only. Data is not deleted and remains downloadable.
5.3. Price increases are announced by e-mail at least 30 days in advance; the Subscriber may terminate free of charge until they take effect.
5.4. Usage based fees. If the Subscriber switches on SMS sending by the Provider, each SMS sent is added to the monthly invoice according to the price list; the program counts the SMS. Smart lookups (AI based technical lookups) cost credits, see point 5.6. Everyday help (for example reading a registration certificate photo, tidying dictated text, looking up company data) is free up to the number of uses per month in the price list; above it each use costs the credits in the price list. To protect against unexpected costs the Provider applies daily safety limits (on the number of requests, per workshop and for the whole system); when a limit is reached, the AI functions pause until the next day at the latest, and no credits are lost. In a read-only account, or one restricted for late payment or suspended, the AI functions (including the free everyday help) cannot be used.
5.5. Founder offer: the first 20 subscribing workshops get a 60 day free trial (point 4.3), 50% off the fee of any package for the first 6 paid months, and their fee does not rise in the first paid year. In return the Provider asks for permission to mention the Subscriber as a reference.
5.6. Credits (smart lookups). (a) A credit is a prepaid right to use the Provider's own smart lookup service (questions in "Ask the AI" and the quick lookups). It is not money or a money substitute, is not transferable, cannot be exchanged for cash or other services, and can be used only within the Subscriber's own subscription, for the Subscriber's own vehicles in the program. (b) The credits a lookup costs depend on its type (currently 7 credits for a question or quick lookup, 14 for a longer answer such as a fuse box or timing sheet). The program always shows the cost before the lookup. Reading the shared data sheet, and an answer already on the shared data sheet for the same type and question, is free. If a lookup fails or finds nothing, its credits are given back when the real cost of the lookup stayed under the threshold in the price list (currently 10 Ft); the program always shows whether they were given back. (c) Every package includes monthly credits according to the price list (currently Alap 75, Profi 225, Prémium 735); the trial its own credits (currently 150). Monthly credits expire at the end of the month, trial credits at the end of the trial; unused credits do not carry over. (d) The Subscriber can buy credit packs in the program (currently 150 credits for 2,000 Ft + VAT). The price of a pack is an advance payment for the service; the Provider issues a separate invoice for each pack at purchase, with VAT; it is not on the monthly invoice. Credits can be bought up to the amount in the price list per calendar month (currently 750 credits), more by arrangement with the Provider; none during the trial. (e) Purchased (and gift) credits do not expire and can be used at any time while the subscription lasts. The program uses the monthly (and reward) credits first, then the purchased credits, the oldest first. (f) Confirming or rejecting facts on the shared data sheet and mechanic tips earn reward credits according to the price list (currently 7 credits per 10 votes or tips, at most 35 a month), only on the Subscriber's own vehicles; they expire with the monthly credits at the end of the month. (g) Purchased credits cannot be exchanged for money or refunded, unless the subscription ends for a reason within the Provider's sphere; then the proportional price of the unused purchased credits is refunded. Otherwise unused credits lapse when the subscription ends. A pause because of the daily safety limits (point 5.4) does not affect the credits. (h) The Provider may change the credit costs and the content of the packs in the price list; it announces the change in advance as a price increase (point 5.3), and it does not affect credits already bought. The Subscriber can see the credits and their use in the program at any time.
6. The Provider's commitments
6.1. Monthly availability of 99.5%, excluding planned maintenance, which is announced in advance and done outside working hours where possible.
6.2. Data is stored in the European Union, backed up daily, and backups are kept for 7 days.
6.3. New functions and fixes are included at no extra charge, according to the package.
6.4. Support by phone and e-mail on working days between 8:00 and 16:00 CET.
7. The Subscriber's obligations
7.1. Keep login details secret; manage its users and their permissions.
7.2. The Subscriber is responsible for the content and lawfulness of the data it enters (work orders, quotes, invoice data, prices) and for complying with the rules that apply to its workshop. The program helps but does not replace this.
7.3. Process its customers' data lawfully as controller (Annex 1).
7.4. Not copy, reverse engineer, overload or pass on the program to third parties.
7.5. One subscription belongs to one workshop (one business, one tax number). User accounts are personal and may not be shared with another business or workshop. If the use is clearly out of proportion to the workshop's work (for example many AI queries without work orders, or one account used from several places at the same time), the Provider may, after prior notice, restrict the use and, in repeated or serious cases, suspend the account.
7.6. If the Subscriber uploads its own logo, it warrants that it is entitled to use it. The Provider shows the logo only on the Subscriber's documents (printed work order, the customer's quote page, e-mails to customers).
8. Artificial intelligence
Some functions (for example text suggestions) use artificial intelligence. Text produced this way is marked in the program and must be checked by the Subscriber before use. These functions can be switched off. Vehicle technical data and AI queries are available only for vehicles in the Subscriber's own records and may not be used as a general search tool. Fees for AI use are set out in points 5.4 and 5.6. The Provider does not use the Subscriber's data to train AI and requires the same of its AI provider.
9. Liability (to be accepted separately)
9.1. Except for damage caused intentionally or by gross negligence, or damage to life, physical integrity or health, the Provider's liability is limited to the subscription fees paid by the Subscriber in the 12 months before the event.
9.2. The Provider is not liable for lost profit, faults of external services (clause 2.3), internet connection failures, or the content of data entered by the Subscriber.
9.3. If availability in a month falls below clause 6.1, the Subscriber is entitled on request to a 10% credit on the next monthly fee.
10. Termination and switching to another provider
10.1. The contract is for an indefinite term. The Subscriber may terminate it at any time in the program or by e-mail, with a notice period of at most 2 months. Monthly packages end with the paid period. For yearly fees, the fees of unused full months are refunded.
10.2. The Provider may terminate with 30 days' notice, or with immediate effect for a serious breach.
10.3. During the contract and for 30 days after it ends, the Subscriber may download all of its data (customers, vehicles, work orders, lines, quotes, stock, photos) in machine-readable form (CSV and JSON, photos in their original format) with the "Download all data" button in Settings. The Provider reasonably assists switching to another provider and charges no fee for switching or for handing over the data.
10.4. 30 days after the end of the contract the Provider deletes the data, and from backups within a further 7 days, unless law requires longer retention (for example the Provider's own invoices).
11. Intellectual property
The program, the Garagevo name and logo belong to the Provider. The Subscriber receives a non-exclusive, non-transferable right of use for the term of the contract. The Subscriber's data remains the Subscriber's. Licences of the open-source components are listed under Legal information, Licences, in the program.
12. Amendment of these Terms (to be accepted separately)
The Provider may amend these Terms unilaterally, announced by e-mail and in the program at least 15 days in advance (30 days for changes to the Subscriber's disadvantage). If the Subscriber does not accept, it may terminate free of charge until the change takes effect.
13. Confidentiality
The parties keep each other's business secrets confidential during the contract and for 3 years after it.
14. Governing law and disputes
Hungarian law applies, in particular the Hungarian Civil Code. The parties first try to settle disputes by negotiation; failing that, the court of the Provider's registered office has jurisdiction.
Annexes
- Data Processing Agreement
- List of sub-processors
- Price list and packages